Free Shipping

HOW MUCH WILL POSTAGE AND PACKAGING COST? 

We offer complimentary shipping within Australia on all orders using Australia Post E-parcel.

Shipping within Australia will take approximately 2-7 working days depending on what state and/or territory you live in. 


CAN I TRACK MY ORDER? 


Once your order is shipped you will receive an email confirmation of your shipping details which will include a tracking number. 
Please click on the following link to track your order once it has been shipped.
 http://auspost.com.au/track/


IF THERE IS A PROBLEM WITH MY ORDER WHO DO I CONTACT? 

If there is a problem with your order, please email us admin@tserafina.com.

HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE? 

We aim to dispatch all orders the next business day.  Please contact Australia Post with your reference number or contact admin@tserafina.com. 

Please note a signature will be required when your order is delivered, so make sure that you provide a delivery address where someone will be available to receive your order. Eg a work address. If no one is available to sign for your order, Australia Post will leave you a card in your letter box for pick up at your local post office. 
If you have special instructions relating to the delivery, please make sure you indicate these instructions in the comments section when you’re finalising your purchase as you are checking out.